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sellerinfonew3



FAQs

Frequently Asked Questions



It is free to join and list items.You only pay when you make a sale.


We charge a platform fee of 10% for every transaction made on RAW. This covers the credit card processing fees and the running of the platform.

. You can sell commission free by adding your store link to your social media pages and sharing your promo code. Click here for more information.



You will receive an order confirmation message when a customer places an order on RAW. All the payment including shipping costs will be made directly on the platform. Please do not ask for extra payments from the customer.

You’ll receive customer information via email and also in your seller account which should be used solely for shipping purposes. Mark the item as complete when you’ve sent out the item. You can also add a note to the customer about the order.

Request a withdrawal directly from your Seller dashboard. We will contact the customer to confirm delivery and make payment directly to your bank account entered in the payment section of your dashboard within 24 – 48 hours.Please ensure that your bank details are correct.



Step 1: In the Administration panel go to Products.

Products 1

Step 2: Click on the Products (View, add and edit) from the dropdown menu.

Product 2

Step 3: Click the + button in the top right corner.

Product 3

Step 4: The product creation form will open. Fill in the information on the general tab.
Product title – The name or title of the product being sold.

Categories - The category name the product falls under.

Price - The amount the product is being sold.

Product description - The full description of the product.

Status - The status of the product (Active, Hidden or Disabled).

Images - Add an image for your product. Either drag and drop the image or (Add image from your local drive or URL).

Inventory and pricing -

CODE - Product identifier e.g RAWFOODS GARRI or random identifier.
List Price – Manufacturer’s suggested retail price.
In Stock – Numbers in stock.

Extras – Product details view – Choose Default.
Short description – A detailed description of your product to attract customers.
Search words – Few words in the text area to make customers find you.
Promo text – Detailed promo text here.

Product 4

Step 5: Click on the SEO button to add SEO (Search Engine Optimization) properties for your product.This will enhance your listing and help customers find your items add keyword such as beans, rice etc

Product 5

Step 6: Encourage customers to purchase more. Click on the Quantity discounts button to add discounts for your product quantities.You can add by percentage or fixed amount if customers purchase a certain quantity.

Product 6

Step 7-: Click on the Add-ons button to add add-ons properties for your product.

Product 7

Step 8 : Click on the Tags button to add tags for your product seperating additional tags by adding a comma. Tags allow customers to find you easily on the RAW website so add what customers are likely to search for.

Product 8

Step 9: Click on the Create button at the top right corner to actually create the product. Then wait for the administrator’s approval of your product.

Product 9



That’s it! Less than 10 simple steps to set up your shipping. If you need further help, do not hesitate to contact us.



Step 1: Click on the Administration dropdown link.

ship1



Step 2: Click on the Shipping and taxes link.

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Step 3: Click on the Shipping methods link.

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Step 4: Click on the + button in the top right corner to add your shipping method.

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Step 5: The Product Details form will open. To ship to other states, create a pick up shipping method by clicking on the Create button at the top right corner.

Choose a recognisable Product Title as this is what would be displayed to customers for example. Sellers in Lagos can create Home Delivery for Lagos customers and Pick Up for customers outside of Lagos.

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Step 6: Click on the Shipping time and rates button. Then choose the states you will like to ship to, by clicking on the search form to load the states and enter shipping costs.

See Image Step 7-: Click on the Test rate calculation button, changing the States to calculate and ensure your rates are properly set up.

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Step 8 (optional): Click on the Additional settings buttons for extra shipment settings.You can add icons for customers to see at checkout. For example a pick up in Ibadan can feature the Cocoa House Building.

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Step 9: Click on the Save button at the top right corner to save your shipment details.

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That’s it! Less than 10 simple steps to set up your shipping. If you need further help, do not hesitate to contact us.



You will be responsible for shipping the item to the customer. Ensure that you have set up your shipping costs and available locations correctly.



Our role is to connect customers and our partners and form a community.

It is your responsibility to ensure that you compile with National laws. The best way to find out if you need a NAFDAC registration number is to contact NAFDAC directly .



Congratulations on your sale

Log into your account at www.raw.com.ng/vendor.php

1. Click Order > View Orders > Click on Order ID to view order details including customers shipping details and phone number.

Note: Customers phone number should be used solely for the shipment of their goods any misuse or soliciting could result in account suspension.

2. Contact customer and arrange delivery

3. Once the item is shipped. Mark item status as "shipped" on the order page of the dashboard. It is good practice to contact the customer to ensure they have received your item.

4. GET PAID: Click “Seller > Payment Account > Request a Withdraw

Request up to the total available balance and you will be credited within 48 hours. Requesting more than the available funds would result in delays.



We are here to help and answer any questions. The quickest way to contact us is via chat or via instagram